top of page
  • Where can I buy refills?
    You can buy online, buy from our shop in Stamford, find us at a local show, or look on our stockist page for your local Freckleface Stockist.
  • How long do your wax melts last for?
    Each melt will fragrance fo 20 hours. Some melts last longer, citrus scents tend to be the longest lasting, but all wax melts should give you a minimum of 20hrs fragrance, when used with a 4hr tealight or an electric oil burner.
  • How long do your candles last for?
    The burn times for each of our candles are the following: Mini Candles: approximately 20 hours Medium Candles: approximately 40 hours 3 Wick Table Candles: approximately 60 hours Large Candles: approximately 80 hours Large Tin Candles: approximately 34 hours Tealights: approximately 4 hours
  • Are your bath bombs safe to use while pregnant?
    Our bath bombs and bath fizz are made using essential oils, active ingredients and natural moisturisers. A typical bath is 150 litres of water and our individual bath bombs and recommended measure of bath fizz aren't deemed a risk when diluted in this amount of water. Whilst some essential oils may be deemed a risk to pregnancy this is when applied topically to the skin in large quantities, but please seek professional advise if you are concerned. We would always recommend seeking advice from your midwife when using any bath and body products. If you are concerned with risk, please seek medical advice.
  • Are your products natural
    Our wax melts, reed diffusers and candles are all made using a mix of essential oils and a fragrance oil. Each fragrance comes with a CLP sheet with full disclosure of all ingredients and allergens. Our calm and unwind range, essential oils and bath and body products are all made using 100% essential oils and contain no man made fragrances. We use a mix of fragrance and essential oil to ensure the fragrance is strong and lasts a long time.
  • How long do your Reed Diffusers last for?
    Depending on the heat of your room, our reed diffusers last between 3-6 months. The cooler the room temperature, the longer the reed diffuser will last.
  • How do I clean my wax burner?
    Our soya wax is very soft and can easily be cleaned. We recommend: wait for it to go hard and 'pop' it out with a spoon. Give it a good shove with a spoon and it should pop out whole. Soya wax is a natural product so it does vary from batch to batch. If you are having trouble getting your wax out. Let it melt ever so slightly before popping it out. If you are having trouble removing it, it means your wax burner isn't glazed or the glaze is wearing off. You can scoop it out with a spoon when hard as the wax is very soft.
  • CLP Compliance - Are you allowed to sell wax melts pick & mix?
    We are the first company to sell wax melts in this pick & mix form, so we are breaking the mould (no pun intended!) and to do that questions are always going to arise, so we thank you for your interest. Included with each tube of wax melts is a long thin concertina label that has all of the ingredients and warnings needed for all of our fragrances. Please be assured that all Freckleface products comply with CLP requirements and we have been inspected by Trading Standards at various times with no issues. Freckleface wax melts are purposely very small to reduce the impact on the environment and don't use any plastic packaging so they fall under Article 29 of the CLP Regulations. Thankfully government bodies are now recognising the impact packaging has on the environment and are supporting businesses who are trying to reduce packaging and plastic in the world. As with pick & mix sweets and pick & mix bath bombs mixing the varieties is only an issue if you don't display all of the ingredients, so regardless of which wax melts you choose you will get the CLP information for all of our melts, allowing us to sell them pick & mix and helping the planet use less plastic.
  • Are your products vegan and environmentally friendly?
    Yes, our products are suitable for vegans as they don't contain any animal products.We use soya wax. Which is 100% natural Our products are a mix of essential oils and synthetic fragrance. Most of our fragrances are paraben free, but please check the CLP label for each fragrance ingredients. We source our wax responsibly and use local produce where possible. We try to source our botanical toppings from UK growers.
  • Are your products safe to use with babies?
    Please take the advise of your midwife or health care professional. The advise on essential oil use during pregnancy changes regularly so it's down to personal choice and professional advise.
  • I've chosen Parcelforce next day - when will my parcel arrive?
    Parcelforce next day costs £7.95 and will guarantee your order is sent on our Parcelforce next working day service. Orders need to be placed by 11am, to ensure the order can be processed in time for collection. ( subject to to level of demand/ service interruptions) You will receive an email from us, stating that the order has been processed . This comes with a tracking code. You will be able to see how your order is progressing. If you are not in, they may leave it in a safe place if you have selected one. Or possibly leave it with a neighbour. They will leave a card you any of these type of situations. They will leave a card stating the attempted delivery. They will on average try to delivery the following working day. If this attempt is also missed they will contact you to discuss a new date for delivery. If this all fails they will return the parcel to us. Any parcels returned will need to pay a second delivery charge, before it is resent. We aim to process all orders as soon as possible and this is our priorty service, but we are a small business and at busy periods we can't guarantee your order will leave us the same day, but it will leave us as soon as physically possible and will take 24hrs from leaving us to arrive with you. Any problems or if your parcel is particularly urgent then please call us on 01778393699 and ask for our online team or email
  • December melt club voucher terms
    £5 voucher available to spend online and in store when you spend £25 using code detailed on voucher. Valid between 1 and 30 January 2024. One use only per customer.
  • How do I become a stockist?
    Please email with your enquiry and someone will get back to you.
  • Why hasn't anyone responded to my email/ private message on social media?
    Unfortunately as our business has grown we struggle to reply to all messages on social media as we are a small family run business. If you enquiry is about an issue with a product or online order then please email If you are a stockist or you'd like to become a stockist then please email For all other enquiries please email Our office is open Mon-Thur 9am-4pm, Fri 9am-3pm and we will get back to you as soon as possible within these times.
  • Do you have a shop or pick-up option?
    We cannot currently offer a collection service, check back regularly as we may offer this service in the future.
  • Are your products safe to use around pets?
    Its personal choice whether you use fragrance around animals. Please take advise from a professional as although we are dog lovers here at Freckleface, we aren't animal experts.
  • Christmas Delivery Cut off dates
    For the best chance of getting your order delivered before Christmas, please ensure you place your order before the following dates: Standard delivery – by 5pm on Wednesday 13 December Next working day delivery – by 5pm on Monday 18 December Please note: Whilst we will ensure that you order is sent in plenty of time, we cannot guarantee the service of a third party delivery service.
  • My order hasn't arrived yet
    When you receive your shipping email, your order has officially left our warehouse and is on its way with Royal Mail. Royal Mail are experiencing delays due to labour shortages and increased demand. Please allow up to 10 working days from your despatch notification before contacting us to chase your order. If you still haven’t received your order after 10 working days, please email: and our customer service team will be in touch with you.
  • I am unhappy with the product I have received, what do I do?
    On the rare occasion you are unhappy with one of our products or are experience an issue with them, please email: and our customer service team will be in touch with you to help solve your problem.
  • Can I add to my order once I have checked out?
    Unfortunately no, you can not add to your order once you have checked out, as our system does not allow us to do this. However, we can cancel your order if it does need admending, please email if you would like to do this.
  • How do I cancel my order?
    Please email with your order number and we can sort this out for you.
  • Can I change the delivery address?
    If we have not sent you a shipping email yet, then yes. Please email: with your order number and your new address and we can change this for you. Please note: when you receive your shipping email, it might still say your old address, but please be assured we will of changed your shipping address, sometimes our automatic response system does not update it.
  • I cannot check out my order
    Sorry about this, please refresh your page or change your browser. Failing this, please get in touch with us. Please note: if we are experiencing any technical issue at our end, we will update all of our customers as soon as possible.
  • December melt club voucher terms
    £5 voucher available to spend online and in store when you spend £25 using code detailed on voucher. Valid between 1 and 30 January 2024. One use only per customer.
  • How does the Monthly Wax Melt Club subscription work?
    Once a month we will choose wax melts and different collections based on the season and month. You will recieve different wax melts each month, perfect for our customers who want to try all of our different fragrances! You will receive 10 wax melts, sometimes it will be one of our seven different collections, other times it will contain 10 hand picked wax melts. It is a surprise!
  • How is the payment made for my subscription?
    A direct debit will be created, so it will automatically be taken out of your bank account each month until cancelled.
  • How do I change my address for my subscription order?
    No worries, please email with your full name and new address and we will update this information for you.
  • How do I cancel my Subscription?
    Sorry to see you go! Please email and we will cancel your subscription for you.
bottom of page