Frequently asked questions
Our bath bombs and bath fizz are made using essential oils, active ingredients and natural moisturisers.
A typical bath is 150 litres of water and our individual bath bombs and recommended measure of bath fizz aren't deemed a risk when diluted in this amount of water.
Whilst some essential oils may be deemed a risk to pregnancy this is when applied topically to the skin in large quantities, but please seek professional advise if you are concerned.
We would always recommend seeking advice from your midwife when using any bath and body products. If you are concerned with risk, please seek medical advice.
Our wax melts, reed diffusers and candles are all made using a mix of essential oils and a fragrance oil. Each fragrance comes with a CLP sheet with full disclosure of all ingredients and allergens.
Our calm and unwind range, essential oils and bath and body products are all made using 100% essential oils and contain no man made fragrances.
We use a mix of fragrance and essential oil to ensure the fragrance is strong and lasts a long time.
Our soya wax is very soft and can easily be cleaned. We recommend: wait for it to go hard and 'pop' it out with a spoon. Give it a good shove with a spoon and it should pop out whole. Soya wax is a natural product so it does vary from batch to batch. If you are having trouble getting your wax out. Let it melt ever so slightly before popping it out.
If you are having trouble removing it, it means your wax burner isn't glazed or the glaze is wearing off. You can scoop it out with a spoon when hard as the wax is very soft.
We are the first company to sell wax melts in this pick & mix form, so we are breaking the mould (no pun intended!) and to do that questions are always going to arise, so we thank you for your interest.
Included with each tube of wax melts is a long thin concertina label that has all of the ingredients and warnings needed for all of our fragrances.
Please be assured that all Freckleface products comply with CLP requirements and we have been inspected by Trading Standards at various times with no issues.
Freckleface wax melts are purposely very small to reduce the impact on the environment and don't use any plastic packaging so they fall under Article 29 of the CLP Regulations. Thankfully government bodies are now recognising the impact packaging has on the environment and are supporting businesses who are trying to reduce packaging and plastic in the world.
As with pick & mix sweets and pick & mix bath bombs mixing the varieties is only an issue if you don't display all of the ingredients, so regardless of which wax melts you choose you will get the CLP information for all of our melts, allowing us to sell them pick & mix and helping the planet use less plastic.
Yes, our products are suitable for vegans as they don't contain any animal products.We use soya wax. Which is 100% natural
Our products are a mix of essential oils and synthetic fragrance. Most of our fragrances are paraben free, but please check the CLP label for each fragrance ingredients. We source our wax responsibly and use local produce where possible. We try to source our botanical toppings from UK growers.
Parcelforce next day costs £8.95 and will guarantee your order is sent on our Parcelforce next working day service.
Orders need to be placed by 11am, to ensure the order can be processed in time for collection. ( subject to to level of demand/ service interruptions)
You will receive an email from us, stating that the order has been processed . This comes with a tracking code. You will be able to see how your order is progressing.
If you are not in, they may leave it in a safe place if you have selected one. Or possibly leave it with a neighbour. They will leave a card you any of these type of situations.
They will leave a card stating the attempted delivery. They will on average try to delivery the following working day. If this attempt is also missed they will contact you to discuss a new date for delivery. If this all fails they will return the parcel to us.
Any parcels returned will need to pay a second delivery charge, before it is resent.
We aim to process all orders as soon as possible and this is our priorty service, but we are a small business and at busy periods we can't guarantee your order will leave us the same day, but it will leave us as soon as physically possible and will take 24hrs from leaving us to arrive with you.
Any problems or if your parcel is particularly urgent then please call us on 01778393699 and ask for our online team or email orders@frecklefacehomefragrance.com